MLSs Must Continually Articulate Value

  To improve and maintain subscriber satisfaction, multiple listing services must continually articulate the value that they provide, both as an organization and through products and services. In more than half of the MLS strategic planning processes I facilitated over the last year, pre-planning surveys and other research showed most subscribers were unaware of many

Strategic MLS Issues for 2019

  Some time ago, in preparation for an industry publication, another industry consultant asked me, “What are the most significant issues facing the MLS by 2020, what actions do you propose be taken to address these issues and what are the desired outcomes?” Following are my answers: Expand what cooperation via MLS means.  If the